INFORMATIONS SUR L'EXPÉDITION

Shipping Policy 

What is the total delivery time for my order?

All orders are processed in 1-2 business days. For large parcels, processing time may extend up to 3 days. Orders are not processed during holidays or weekends.

The estimated delivery time of your order depends on the shipping method that you choose during checkout.

Here are the shipping charges and speed of delivery for domestic deliveries ( USA and Canada):

For international shipping , DHL , Royal mail , UPS , FedEx , USPS , USP-Express,Deutsche Post (Germany) , Bluedart.

Every order placed is delivered 100% discretely and safely to the locations of the customer.

Delays might occur during peak season.

Which locations do you deliver to?

We ship all orders nationally in the United States—even Alaska, Hawaii and Puerto Rico.

We also do international shipping to Canada , Europe (Germany , France ,Spain , United kingdom , Netherlands ,Italy and others) , also to New Zealand , Australia as well as some parts of Asia , Africa , Americas

How do I check the status of my order?

You will receive email notifications from time to time. You may also track your order status on our Order tracking page.

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.

What should I do if I receive a damaged item?

You may write us by email or contact us by phone via whatsapp  , indicate your item as damaged and upload a picture of the damaged item. Once your request is received, our delivery agent will pick up your package. Alternately, you could contact our customer service team.

What are the shipping timelines for international delivery?

International orders will arrive in 2-4 business days from the receipt of your order. You will receive shipping time estimates at the end of checkout via email.

What duties and taxes apply?

Shipping costs for international orders may include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect some these charges.

How can I return the item?

Return an item is simple. Contact shop by email or phone , indicate a return and upload a picture of item that you wish to return. You may also choose from the various return options. Once your request is received, our delivery agent will pick up your package. For detailed information, read our returns policy.